:root{--color-white:#fff;--color-primary:#2563eb;--color-primary-soft:#dbeafe;--color-success:#16a34a;--color-success-soft:#dcfce7;--color-warning:#f59e0b;--color-warning-soft:#fef3c7;--color-danger:#dc2626;--color-danger-soft:#fee2e2;--color-info:#0284c7;--color-info-soft:#e0f2fe;--color-purple:#7c3aed;--color-purple-soft:#f3e8ff;--color-neutral-50:#f8fafc;--color-neutral-100:#f1f5f9;--color-neutral-200:#e2e8f0;--color-neutral-300:#cbd5e1;--color-neutral-500:#64748b;--color-neutral-700:#334155;--color-neutral-900:#0f172a;--radius-sm:8px;--radius-md:12px;--radius-lg:16px;--radius-xl:20px;--radius-full:999px;--shadow-sm:0 4px 12px #0f172a0d;--shadow-md:0 8px 24px #0f172a0f;--shadow-lg:0 12px 32px #0f172a17;--transition-fast:.12s ease;--transition-normal:.18s ease}*{box-sizing:border-box}body{color:#1f2937;background:#eef2f7;margin:0;font-family:Arial,sans-serif}.app{grid-template-columns:280px 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94px);display:grid;overflow:hidden}.ticketList{gap:12px;padding-right:8px;display:grid;overflow-y:auto}.ticketCard{border-radius:var(--radius-lg);cursor:pointer;background:#fff;border:2px solid #0000;gap:12px;padding:16px;display:grid;box-shadow:0 8px 24px #0f172a14}.ticketCard:hover{border-color:#93c5fd}.ticketCard.active{border-color:var(--color-primary);background:var(--color-primary-soft)}.ticketCard h3{margin:8px 0 0;font-size:16px}.badges{flex-wrap:wrap;gap:8px;display:flex}.badges span{background:var(--color-info-soft);color:#075985;border-radius:var(--radius-full);padding:6px 10px;font-size:11px;font-weight:700}.timeline{border-radius:var(--radius-lg);background:#fff;grid-template-rows:auto 1fr auto;min-height:0;display:grid;overflow:hidden;box-shadow:0 8px 24px #0f172a14}.empty{color:var(--color-neutral-500);place-items:center;height:100%;display:grid}.timelineHeader{background:var(--color-neutral-50);border-bottom:1px solid #e5e7eb;padding:18px 20px}.timelineHeader 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#e5e7eb;gap:10px;padding:14px;display:grid}.replyActions{justify-content:space-between;gap:10px;display:flex}.replyActionsLeft,.replyActionsRight{gap:10px;display:flex}.selectedAttachment{background:var(--color-primary-soft);color:#3730a3;border-radius:10px;justify-content:space-between;align-items:center;padding:10px 12px;font-weight:700;display:flex}.removeAttachment{color:var(--color-danger);background:0 0;padding:4px 8px}.hiddenFile{display:none}a.attachment{text-decoration:none;display:block}.attachmentButton{text-align:left;cursor:pointer;border:0;width:100%}.operatorsBox{border-top:1px solid #ffffff2e;margin-top:26px;padding-top:18px}.operatorsBox h3{margin:0 0 12px;font-size:16px}.operatorItem{align-items:center;gap:10px;padding:10px 0;display:flex}.operatorItem small{color:var(--color-neutral-300);margin-top:2px;display:block}.presenceDot{border-radius:var(--radius-full);background:#94a3b8;width:12px;height:12px}.presenceDot.ONLINE{background:#22c55e}.presenceDot.BUSY{background:#facc15}.presenceDot.AWAY{background:#fb923c}.presenceDot.OFFLINE{background:var(--color-neutral-500)}.timelineHeader{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.ticketActions{flex-wrap:wrap;justify-content:flex-end;gap:8px;display:flex}.ticketActions button{padding:8px 10px;font-size:12px}button.danger{background:var(--color-danger-soft);color:var(--color-danger)}.topHeader{justify-content:space-between;align-items:center;display:flex}.tabs{gap:10px;display:flex}.tab{cursor:pointer;border:0;border-radius:10px;padding:10px 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var(--color-neutral-300);border-radius:var(--radius-md);width:100%;min-height:90px;padding:12px;font-size:14px}.conversationComposerActions{justify-content:space-between;gap:10px;margin-top:10px;display:flex}.uploadButton{cursor:pointer}.attachmentPreview{background:var(--color-primary-soft);border-radius:10px;margin-top:8px;padding:8px 10px;font-size:13px}.conversationLayout{height:100%;min-height:0}.conversationLayout .conversationTimeline{flex:1;height:auto;min-height:0}.conversationLayout .conversationMessages{flex:1;min-height:0}.conversationComposer{z-index:5;flex-shrink:0;position:sticky;bottom:0}.conversationActionButtons{gap:10px;display:flex}.modalOverlay{z-index:9999;background:#0f172a8c;justify-content:center;align-items:center;display:flex;position:fixed;inset:0}.modalContent{background:var(--color-white,#fff);border-radius:var(--radius-lg);flex-direction:column;gap:14px;width:100%;max-width:520px;padding:22px;display:flex}.modalContent input,.modalContent 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#94a3b8}.groupCompactMain{align-items:center;gap:10px;min-width:0;display:flex}.groupCompactStatus{font-size:18px}.groupCompactInfo{min-width:0}.groupCompactTitle{flex-wrap:wrap;align-items:center;gap:8px;min-width:0;display:flex}.groupCompactTitle strong{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.groupCompactMeta{color:var(--color-neutral-500);flex-wrap:wrap;gap:10px;margin-top:4px;font-size:12px;display:flex}.groupRemoteJid{opacity:.7}.groupCompactCounters,.groupCompactFlags,.groupCompactActions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.groupCompactCounters span{background:var(--color-neutral-50);border-radius:var(--radius-full);padding:6px 9px;font-size:12px;font-weight:700}.pill,.flag{border-radius:var(--radius-full);padding:5px 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button{text-align:center;width:100px}.groupCompactTitle strong{max-width:420px}@media (width<=1300px){.groupCompactCard{grid-template-columns:1fr!important}.groupCompactActions{justify-content:flex-start}.groupCompactActions button{width:auto}}.groupsCompactList{max-height:calc(100vh - 330px);padding-right:6px;overflow-y:auto}.groupsCompactList:before{content:"Grupo / Cliente / Sessão                    Conversas        Tickets        Msgs.        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.ticketPriority.NORMAL{background:#1d4ed8!important}.ticketCard:hover .ticketType,.ticketCard:hover .ticketBadge.groupBadge{background:#047857!important}.ticketBadges .ticketBadgeModern{border-radius:var(--radius-full)!important;border:none!important;align-items:center!important;gap:6px!important;padding:7px 12px!important;font-size:12px!important;font-weight:800!important;line-height:1!important;display:inline-flex!important;box-shadow:0 1px 2px #0f172a1a!important}.ticketBadges .ticketBadgeIcon{border-radius:var(--radius-full)!important;width:18px!important;height:18px!important;color:inherit!important;background:#ffffff3d!important;justify-content:center!important;align-items:center!important;font-size:11px!important;display:inline-flex!important}.ticketBadges .ticketBadgeModern.status-OPEN,.ticketBadges .ticketBadgeModern.status-NEW{background:var(--color-danger)!important;color:var(--color-white,#fff)!important}.ticketBadges .ticketBadgeModern.status-IN_PROGRESS{color:var(--color-white,#fff)!important;background:#ea580c!important}.ticketBadges .ticketBadgeModern.status-PENDING,.ticketBadges .ticketBadgeModern.status-WAITING_CUSTOMER,.ticketBadges .ticketBadgeModern.status-WAITING_THIRD_PARTY,.ticketBadges .ticketBadgeModern.status-WAITING_WINDOW{background:var(--color-warning)!important;color:var(--color-white,#fff)!important}.ticketBadges .ticketBadgeModern.status-RESOLVED{background:var(--color-success)!important;color:var(--color-white,#fff)!important}.ticketBadges .ticketBadgeModern.status-CLOSED{background:var(--color-neutral-700)!important;color:var(--color-white,#fff)!important}.ticketBadges .ticketBadgeModern.status-CANCELED{color:var(--color-white,#fff)!important;background:#1e293b!important}.ticketBadges .ticketBadgeModern.priority-LOW{background:var(--color-success)!important;color:var(--color-white,#fff)!important}.ticketBadges .ticketBadgeModern.priority-NORMAL{background:var(--color-primary)!important;color:var(--color-white,#fff)!important}.ticketBadges .ticketBadgeModern.priority-HIGH{color:var(--color-white,#fff)!important;background:#f97316!important}.ticketBadges .ticketBadgeModern.priority-CRITICAL{background:var(--color-danger)!important;color:var(--color-white,#fff)!important}.ticketBadges .ticketBadgeModern.origin-group{color:var(--color-white,#fff)!important;background:#059669!important}.ticketBadges{gap:10px!important;margin-top:14px!important}.ticketBadges .ticketBadgeModern{border-radius:var(--radius-full)!important;color:var(--color-white,#fff)!important;border:none!important;align-items:center!important;gap:6px!important;padding:7px 12px!important;font-size:12px!important;font-weight:800!important;line-height:1!important;display:inline-flex!important}.ticketBadges .ticketBadgeIcon{border-radius:var(--radius-full)!important;background:#ffffff38!important;justify-content:center!important;align-items:center!important;width:17px!important;height:17px!important;font-size:10px!important;display:inline-flex!important}.ticketBadges .ticketBadgeModern.status-OPEN,.ticketBadges .ticketBadgeModern.status-NEW{background:var(--color-danger)!important}.ticketBadges .ticketBadgeModern.status-IN_PROGRESS{background:#ea580c!important}.ticketBadges .ticketBadgeModern.status-PENDING,.ticketBadges .ticketBadgeModern.status-WAITING_CUSTOMER,.ticketBadges .ticketBadgeModern.status-WAITING_THIRD_PARTY,.ticketBadges .ticketBadgeModern.status-WAITING_WINDOW{background:var(--color-warning)!important}.ticketBadges .ticketBadgeModern.status-RESOLVED{background:var(--color-success)!important}.ticketBadges .ticketBadgeModern.status-CLOSED{background:var(--color-neutral-700)!important}.ticketBadges .ticketBadgeModern.status-CANCELED{background:#1e293b!important}.ticketBadges .ticketBadgeModern.priority-LOW{background:var(--color-success)!important}.ticketBadges .ticketBadgeModern.priority-NORMAL{background:var(--color-primary)!important}.ticketBadges .ticketBadgeModern.priority-HIGH{background:#f97316!important}.ticketBadges .ticketBadgeModern.priority-CRITICAL{background:var(--color-danger)!important}.ticketBadges .ticketBadgeModern.origin-group{background:#059669!important}.ticketCardContext{color:var(--color-neutral-500);flex-wrap:wrap;gap:8px;margin-top:7px;font-size:11px;font-weight:600;display:flex}.ticketCardContext span{background:var(--color-neutral-50);border-radius:var(--radius-full);border:1px solid var(--color-neutral-200);padding:4px 8px}.ticketCard.ticketHeat-critical{border-left:6px solid var(--color-danger)!important;background:linear-gradient(to right, #dc26260f, var(--color-white,#fff))!important}.ticketCard.ticketHeat-warning{border-left:6px solid var(--color-warning)!important;background:linear-gradient(to right, #f59e0b0d, var(--color-white,#fff))!important}.ticketCard.ticketHeat-no-operator{background:linear-gradient(to right, #eab3080d, var(--color-white,#fff))!important;border-left:6px solid #eab308!important}.ticketCardTitleLine{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.ticketHeatReason{background:var(--color-warning-soft);color:var(--color-warning);border-radius:var(--radius-full);padding:3px 8px;font-size:10px;font-weight:800}.statusHotCounter{background:var(--color-warning-soft);color:var(--color-warning);border-radius:var(--radius-full);padding:4px 8px;font-size:11px;font-weight:800}.ticketCardContext .ticketStaleWarning{background:var(--color-warning-soft)!important;color:var(--color-warning)!important;border-color:var(--color-warning)!important}.ticketCardContext .ticketStaleCritical{background:var(--color-danger-soft)!important;color:var(--color-danger)!important;border-color:var(--color-danger)!important}@keyframes criticalPulse{0%{box-shadow:0 0 #dc262633}70%{box-shadow:0 0 0 10px #dc262600}to{box-shadow:0 0 #dc262600}}.ticketCard.ticketHeat-critical{animation:2.4s infinite criticalPulse}.ticketCard.ticketHeat-critical.active{animation:none}.operatorWorkloadPanel{flex-wrap:wrap;gap:8px;margin-bottom:12px;display:flex}.operatorWorkloadCard{background:var(--color-primary-soft);border:1px solid var(--color-primary-soft);border-radius:var(--radius-md);min-width:90px;padding:8px 12px}.operatorWorkloadCard.warning{background:var(--color-warning-soft);border-color:#fcd34d}.operatorWorkloadCard strong{color:#1d4ed8;margin-bottom:3px;font-size:18px;line-height:1;display:block}.operatorWorkloadCard.warning strong{color:#b45309}.operatorWorkloadCard span{color:#475569;font-size:11px;font-weight:700}.ticketLegend{flex-wrap:wrap;gap:8px;margin-bottom:10px;display:flex}.ticketLegend span{background:var(--color-neutral-50);border:1px solid var(--color-neutral-200);color:#475569;border-radius:var(--radius-full);padding:6px 10px;font-size:11px;font-weight:700}.ticketCard{transition:transform .18s,box-shadow .18s,border-color .18s,background .18s}.ticketCard:hover{transform:translateY(-2px);box-shadow:0 8px 20px #0f172a14}.ticketCard.active{border-color:var(--color-purple)!important;background:linear-gradient(to right, #7c3aed0a, var(--color-white,#fff))!important;box-shadow:0 0 0 2px #7c3aed1f,0 10px 24px #7c3aed1f!important}.ticketCard.active strong,.ticketCard.active h3{color:#4c1d95}.ticketVisibleCount{color:var(--color-neutral-500);margin-bottom:10px;font-size:12px;font-weight:700}.ticketVisibleCount strong{color:var(--color-neutral-900)}.conversationOperationalSummary{grid-template-columns:repeat(4,1fr)!important;gap:6px!important;margin-bottom:8px!important}.conversationOperationalCard{border-radius:10px!important;padding:7px 9px!important}.conversationOperationalCard strong{margin-bottom:2px!important;font-size:10px!important}.conversationOperationalCard span{font-size:12px!important;line-height:1.15!important}.conversationLastMessagePreview{border-radius:10px!important;padding:7px 9px!important}.conversationLastMessagePreview strong{margin-bottom:2px!important;font-size:10px!important}.conversationLastMessagePreview span{font-size:12px!important}.conversationItem:has(.conversationUnreadBadge){border-color:var(--color-danger)!important;background:linear-gradient(to right, #dc26260f, var(--color-white,#fff))!important}.conversationUnreadBadge{border-radius:var(--radius-full)!important;background:var(--color-danger)!important;min-width:22px!important;height:22px!important;color:var(--color-white,#fff)!important;justify-content:center!important;align-items:center!important;padding:0 7px!important;font-size:12px!important;font-weight:900!important;line-height:1!important;display:inline-flex!important;box-shadow:0 0 0 3px #dc26261f!important}.ticketTimelinePanel{background:var(--color-neutral-50)!important;border:1px solid var(--color-primary-soft)!important}.ticketTimelineHeader{justify-content:space-between;align-items:center;gap:12px;margin-bottom:10px;display:flex}.ticketTimelineHeader h3{margin:0!important}.ticketTimelineHeader span{color:var(--color-primary);background:var(--color-primary-soft);border-radius:var(--radius-full);padding:4px 8px;font-size:11px;font-weight:800}.ticketTimelineList{grid-template-columns:repeat(3,minmax(0,1fr))!important;gap:8px!important;display:grid!important}.ticketTimelineEvent{align-items:flex-start;gap:8px;min-width:0;display:flex!important}.ticketTimelineIcon{border-radius:var(--radius-full);background:var(--color-primary-soft);flex:0 0 26px;justify-content:center;align-items:center;width:26px;height:26px;font-size:14px;display:inline-flex}.ticketTimelineContent{flex:1;min-width:0}.ticketTimelineContent strong{white-space:nowrap;text-overflow:ellipsis;display:block;overflow:hidden;margin-bottom:2px!important}.ticketTimelineContent span{-webkit-line-clamp:2;-webkit-box-orient:vertical;display:-webkit-box;overflow:hidden;color:#475569!important;line-height:1.25!important}.ticketTimelineContent small{color:#94a3b8;margin-top:4px;font-size:10px;font-weight:700;display:block}.ticketTimelineMore{border:1px dashed var(--color-primary-soft);border-radius:var(--radius-md);min-height:48px;color:var(--color-primary);background:var(--color-primary-soft);justify-content:center;align-items:center;font-size:12px;font-weight:900;display:flex}.conversationOperationalSummary{background:var(--color-neutral-50)!important;border:1px solid var(--color-neutral-200)!important;border-radius:var(--radius-md)!important;flex-wrap:nowrap!important;gap:0!important;margin-bottom:6px!important;display:flex!important;overflow:hidden!important}.conversationOperationalCard{border:none!important;border-right:1px solid var(--color-neutral-200)!important;background:0 0!important;border-radius:0!important;flex:1 1 0!important;min-width:0!important;min-height:38px!important;padding:4px 8px!important}.conversationOperationalCard:last-child{border-right:none!important}.conversationOperationalCard strong{color:var(--color-neutral-500)!important;white-space:nowrap!important;text-overflow:ellipsis!important;margin-bottom:1px!important;font-size:9px!important;line-height:1.05!important;display:block!important;overflow:hidden!important}.conversationOperationalCard span{color:var(--color-neutral-900)!important;white-space:nowrap!important;text-overflow:ellipsis!important;font-size:11px!important;font-weight:900!important;line-height:1.1!important;display:block!important;overflow:hidden!important}.conversationLastMessagePreview{display:none!important}.ticketTimelinePanel{border-radius:var(--radius-md)!important;margin-bottom:6px!important;padding:8px 10px!important}.ticketTimelineHeader{margin-bottom:5px!important}.ticketTimelineHeader h3{font-size:14px!important;line-height:1.1!important}.ticketTimelineHeader span{padding:3px 7px!important;font-size:10px!important}.ticketTimelineList{gap:5px!important}.ticketTimelineEvent{border-radius:10px!important;gap:6px!important;padding:5px 7px!important}.ticketTimelineIcon{flex-basis:20px!important;width:20px!important;height:20px!important;font-size:11px!important}.ticketTimelineContent strong{margin-bottom:1px!important;font-size:11px!important}.ticketTimelineContent span{-webkit-line-clamp:1!important;font-size:10px!important;line-height:1.15!important}.ticketTimelineContent small{margin-top:2px!important;font-size:9px!important}.ticketSlaEventsPanel{margin-bottom:6px!important;padding:8px 10px!important}.conversationOperationalSummary{margin-bottom:6px!important;display:block!important}.conversationOperationalBar{border:1px solid var(--color-neutral-200)!important;background:var(--color-neutral-50)!important;white-space:nowrap!important;border-radius:10px!important;align-items:center!important;gap:0!important;min-height:30px!important;max-height:34px!important;padding:0 8px!important;display:flex!important;overflow:hidden!important}.conversationOperationalBar span{border-right:1px solid var(--color-neutral-200)!important;min-height:30px!important;color:var(--color-neutral-500)!important;align-items:center!important;gap:4px!important;padding:0 10px!important;font-size:11px!important;font-weight:700!important;line-height:1!important;display:inline-flex!important}.conversationOperationalBar span:first-child{padding-left:0!important}.conversationOperationalBar span:last-child{border-right:none!important}.conversationOperationalBar strong{color:var(--color-neutral-900)!important;font-size:12px!important;font-weight:900!important}.timeline{flex-direction:column!important;height:100%!important;min-height:0!important;display:flex!important;overflow:hidden!important}.timelineHeader{flex:none!important}.conversationOperationalSummary{flex:none!important;margin-bottom:6px!important;display:block!important}.conversationOperationalBar{min-height:30px!important;max-height:34px!important}.ticketTimelinePanel{flex:none!important;margin-bottom:6px!important}.messages{flex:auto!important;height:auto!important;min-height:0!important;max-height:none!important;padding:10px 14px!important;overflow-y:auto!important}.replyBox{flex:none!important}.ticketCardContext span:first-child{background:var(--color-success-soft)!important;color:var(--color-success)!important;border-color:#86efac!important;font-weight:900!important}.ticketCardContext span:first-child:has(:not(*)){font-weight:900!important}.ticketCard:has(.ticketCardContext span:first-child) .ticketCardContext span:first-child{box-shadow:inset 0 0 0 1px #16a34a1f!important}.ticketCard.ticketHeat-no-operator .ticketCardContext span:first-child{background:var(--color-warning-soft)!important;color:var(--color-warning)!important;border-color:var(--color-warning)!important;box-shadow:inset 0 0 0 1px #f59e0b24!important}.ticketOperator{border-radius:var(--radius-full)!important;align-items:center!important;gap:4px!important;padding:4px 8px!important;font-size:10px!important;font-weight:700!important;display:inline-flex!important}.ticketOperator.assigned{background:var(--color-success-soft)!important;color:var(--color-success)!important}.ticketOperator.unassigned{background:var(--color-warning-soft)!important;color:var(--color-warning)!important}.ticketCurrentSlaPanel{border:1px solid var(--color-danger-soft)!important;border-radius:var(--radius-md)!important;background:#fff7f7!important;flex:none!important;grid-template-columns:minmax(220px,.7fr) minmax(260px,1fr) auto!important;align-items:center!important;gap:14px!important;margin:6px 0!important;padding:10px 14px!important;display:grid!important}.ticketCurrentSlaPanel.SLA_STARTED{border-color:var(--color-primary-soft)!important;background:var(--color-primary-soft)!important}.ticketCurrentSlaPanel.SLA_WARNING{background:#fff7ed!important;border-color:#fed7aa!important}.ticketCurrentSlaPanel.SLA_BREACHED{border-color:var(--color-danger-soft)!important;background:#fff7f7!important}.ticketCurrentSlaLeft{align-items:center!important;gap:10px!important;min-width:0!important;display:flex!important}.ticketCurrentSlaIcon{border-radius:var(--radius-full)!important;background:var(--color-white,#fff)!important;flex:0 0 34px!important;justify-content:center!important;align-items:center!important;width:34px!important;height:34px!important;display:inline-flex!important;box-shadow:0 0 0 1px #0f172a14!important}.ticketCurrentSlaLeft strong,.ticketCurrentSlaInfo strong{color:var(--color-neutral-700)!important;margin-bottom:2px!important;font-size:12px!important;display:block!important}.ticketCurrentSlaLeft span{color:#b91c1c!important;font-size:15px!important;font-weight:900!important;display:block!important}.ticketCurrentSlaInfo{min-width:0!important}.ticketCurrentSlaInfo span{color:#475569!important;white-space:nowrap!important;text-overflow:ellipsis!important;font-size:12px!important;display:block!important;overflow:hidden!important}.ticketSlaHistoryButton{background:var(--color-white,#fff)!important;color:#1d4ed8!important;white-space:nowrap!important;border:1px solid #93c5fd!important;border-radius:10px!important;padding:8px 12px!important;font-size:12px!important;font-weight:900!important}.ticketSlaHistoryButton:hover{background:var(--color-primary-soft)!important}.slaHistoryModalOverlay{z-index:9999!important;background:#0f172a8c!important;justify-content:center!important;align-items:center!important;padding:24px!important;display:flex!important;position:fixed!important;inset:0!important}.slaHistoryModal{background:var(--color-white,#fff)!important;border-radius:var(--radius-lg)!important;flex-direction:column!important;width:min(760px,96vw)!important;max-height:86vh!important;display:flex!important;overflow:hidden!important;box-shadow:0 24px 70px #0f172a4d!important}.slaHistoryModalHeader{border-bottom:1px solid var(--color-neutral-200)!important;justify-content:space-between!important;align-items:center!important;padding:18px 22px!important;display:flex!important}.slaHistoryModalHeader h2{color:var(--color-neutral-900)!important;margin:0!important;font-size:20px!important}.slaHistoryModalHeader button{color:var(--color-neutral-700)!important;background:0 0!important;padding:4px 8px!important;font-size:20px!important}.slaHistoryTimeline{flex-direction:column!important;gap:10px!important;padding:18px 22px!important;display:flex!important;position:relative!important;overflow-y:auto!important}.slaHistoryTimeline:before{content:""!important;background:var(--color-primary-soft)!important;width:2px!important;position:absolute!important;top:28px!important;bottom:28px!important;left:39px!important}.slaHistoryEvent{grid-template-columns:36px 1fr!important;align-items:flex-start!important;gap:14px!important;display:grid!important;position:relative!important}.slaHistoryDot{z-index:2!important;border-radius:var(--radius-full)!important;background:var(--color-white,#fff)!important;width:32px!important;height:32px!important;box-shadow:0 0 0 2px var(--color-primary-soft)!important;justify-content:center!important;align-items:center!important;display:inline-flex!important;position:relative!important}.slaHistoryContent{border-radius:var(--radius-md)!important;border:1px solid var(--color-neutral-200)!important;background:var(--color-neutral-50)!important;padding:12px 14px!important}.slaHistoryEvent.SLA_STARTED .slaHistoryContent{background:var(--color-primary-soft)!important;border-color:var(--color-primary-soft)!important}.slaHistoryEvent.SLA_WARNING .slaHistoryContent{background:#fff7ed!important;border-color:#fed7aa!important}.slaHistoryEvent.SLA_BREACHED .slaHistoryContent{background:var(--color-danger-soft)!important;border-color:var(--color-danger-soft)!important}.slaHistoryContent strong{color:var(--color-neutral-900)!important;margin-bottom:4px!important;font-size:14px!important;display:block!important}.slaHistoryContent span{color:#475569!important;font-size:13px!important;line-height:1.35!important;display:block!important}.slaHistoryContent small{color:var(--color-neutral-500)!important;margin-top:6px!important;font-size:12px!important;font-weight:800!important;display:block!important}.slaHistoryModalFooter{border-top:1px solid var(--color-neutral-200)!important;background:var(--color-neutral-50)!important;justify-content:flex-end!important;padding:14px 22px!important;display:flex!important}@media (width<=1200px){.ticketCurrentSlaPanel{grid-template-columns:1fr!important;gap:8px!important}.ticketSlaHistoryButton{width:100%!important}}.ticketUnreadBadge{background:var(--color-danger-soft)!important;color:var(--color-danger)!important;border:1px solid var(--color-danger-soft)!important;border-radius:var(--radius-full)!important;align-items:center!important;gap:4px!important;padding:3px 8px!important;font-size:10px!important;font-weight:900!important;line-height:1!important;display:inline-flex!important;box-shadow:0 0 0 3px #dc26261a!important}.ticketCard:has(.ticketUnreadBadge){border-color:var(--color-danger)!important;background:linear-gradient(to right, #dc26260f, var(--color-white,#fff))!important}.ticketCard.active:has(.ticketUnreadBadge){border-color:var(--color-purple)!important}.ticketPrioritySelector{border-radius:var(--radius-full);color:var(--color-neutral-700);background:#0f172a0f;border:1px solid #94a3b873;align-items:center;gap:8px;padding:6px 10px;font-size:12px;font-weight:700;display:inline-flex}.ticketPrioritySelector span{white-space:nowrap}.ticketPrioritySelector select{border-radius:var(--radius-full);cursor:pointer;color:var(--color-white,#fff);background-color:var(--color-primary);border:0;outline:none;padding:5px 26px 5px 10px;font-size:12px;font-weight:800}.ticketPrioritySelector 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